Terms and Conditions

1.Definitions

For the purposes of these Terms, the following definitions apply:

1. "Platform" means the GetKarry mobile application and all associated services, features, and functionalities.
2. "Requester" (ຜູ້ສັ່ງຫິ້ວ) means any registered user who creates or accepts an order requesting the purchase and delivery of goods.
3. "Carrier" (ຜູ້ຮັບຫິ້ວ) means any registered user who undertakes to purchase goods on behalf of a Requester and deliver them for a fee.
4. "Order" means a transaction initiated by either a Requester or a Carrier for the purchase and delivery of specified goods.
5. "Transaction Value" means the total value of an Order, comprising the Product Price and the Carrying Fee.
6. "Product Price" means the price of the goods to be purchased, as quoted by the Carrier.
7. "Carrying Fee" means the fee charged by the Carrier for purchasing and delivering the goods.
8. "Platform Fee" means the service fee charged by the Company for facilitating the Order.
9. "Escrow" means the secure payment holding mechanism operated by the Company through which funds are held pending Order completion.
10. "Dispute" means any disagreement between a Requester and a Carrier arising after payment has been made into Escrow.

2.Eligibility and Account Registration

2.1 Eligibility

To use the Platform, you must:

• Be at least 15 years of age;
• Be capable of forming a legally binding contract under the laws of the Lao PDR;
• Provide accurate, complete, and current registration information;
• Agree to these Terms and our Privacy Policy.

2.2 Account Registration

You must create an account to use the GetKarry Platform. You are responsible for:

• Maintaining the confidentiality of your account credentials;
• All activities that occur under your account;
• Notifying us immediately of any unauthorized use of your account.

The Company reserves the right to suspend or terminate accounts that violate these Terms.

2.3 User Roles

Upon registration, a user may act as either a Requester, a Carrier, or both, within the same account. Each role is subject to the specific obligations set out in these Terms.

3.How the Platform Works

3.1 Order Creation

Orders on the Platform may be created by either a Requester or a Carrier:

(a) Carrier-Initiated Order: A Carrier may post an order specifying the goods available for purchase, the Product Price, and the Carrying Fee. Requesters may then accept the order.

(b) Requester-Initiated Order: A Requester may post a request specifying desired goods. A Carrier may then respond by quoting a Product Price and Carrying Fee for the Requester's acceptance.

3.2 Pricing Authority

In all cases, the Carrier is solely responsible for determining and quoting:

• The Product Price — the actual cost of the goods to be purchased; and
• The Carrying Fee — the Carrier's charge for the service.

The Company does not set, control, or guarantee any prices quoted by Carriers. Requesters should review all quoted prices carefully before accepting an Order.

3.3 Order Acceptance

An Order is confirmed only when both parties have mutually agreed to the Product Price, Carrying Fee, and any other relevant terms. No binding obligation arises between parties prior to mutual acceptance.

4.Payment, Escrow, and Platform Fees

4.1 Escrow Payment System

GetKarry operates a secure Escrow payment system to protect both Requesters and Carriers. Upon Order confirmation:

1. The Requester deposits the full Transaction Value plus the applicable Platform Fee into Escrow.
2. Funds are held securely by the Company until the Order is completed or otherwise resolved.
3. Upon successful delivery and Requester confirmation, the Company releases the Carrier's payment from Escrow.

4.2 Platform Fees

The Company charges the following Platform Fees for each completed Order:

• Requester Fee: 5% (five percent) of the total Transaction Value (Product Price + Carrying Fee), charged to the Requester at the time of payment into Escrow.
• Carrier Fee: LAK 3,000 (three thousand kip) per Order, deducted from the Carrier's payout upon Order completion.

Platform Fees are non-refundable once an Order has been successfully completed.

4.3 Fee Changes

The Company reserves the right to modify Platform Fees at any time. Changes will be communicated to users with at least 14 days' notice prior to taking effect. Continued use of the Platform after such notice constitutes acceptance of the revised fees.

5.Cancellation Policy

5.1 Cancellation Before Payment

Either party may cancel an Order at any time before payment has been made into Escrow, without penalty and without any obligation to the other party. No Platform Fee is charged for pre-payment cancellations.

5.2 Cancellation After Payment (Dispute)

Once payment has been deposited into Escrow, cancellation constitutes a Dispute. The following process applies:

1. Either party may raise a Dispute through the Platform's dispute resolution feature.
2. The Company will review all evidence submitted by both parties.
3. The Company's decision regarding the release or refund of Escrow funds is final.
4. The Company aims to resolve Disputes within 7 business days of submission.

6.Dispute Resolution

6.1 Raising a Dispute

A Dispute may be raised by either the Requester or the Carrier after payment into Escrow in the following circumstances:

• The Product Price quoted differs materially from the actual price paid by the Carrier;
• Goods delivered do not match the agreed description;
• Goods are damaged, missing, or otherwise unsatisfactory upon delivery;
• The Carrier fails to complete the Order after payment.

6.2 Evidence Submission

Both parties must submit supporting evidence (photographs, receipts, messages, etc.) through the Platform within 48 hours of the Dispute being raised. Failure to submit evidence may result in a decision being made in favor of the other party.

6.3 Company Decision

The Company will act as a neutral arbitrator. The Company's decision on all Disputes is final and binding. The Company may, at its discretion:

• Release Escrow funds fully to the Carrier;
• Refund Escrow funds fully or partially to the Requester;
• Apply a proportional resolution based on the evidence provided.

6.4 Platform Fee in Disputes

In the event of a refund following a Dispute, the 5% Platform Fee charged to the Requester is non-refundable. The LAK 3,000 Carrier Fee will be refunded if the Dispute is resolved in the Carrier's favor and the Carrier has not commenced purchasing the goods.

7.Carrier Obligations

By acting as a Carrier on the Platform, you agree to:

1. Accurately represent all Product Prices — the quoted price must reflect the actual retail price of the goods and must not be inflated.
2. Provide proof of purchase (receipt) for all goods purchased on behalf of a Requester upon request.
3. Handle all goods with reasonable care and deliver them in the condition in which they were purchased.
4. Communicate proactively with the Requester regarding order status.
5. Complete the Order within the time frame agreed with the Requester.
6. Pay the LAK 3,000 Platform Fee per Order as deducted from Escrow payout.

Carriers who repeatedly provide inaccurate price quotes or engage in price manipulation may be suspended or permanently banned from the Platform.

8.Requester Obligations

By acting as a Requester on the Platform, you agree to:

1. Review and verify all quoted prices before accepting an Order and making payment into Escrow.
2. Make full payment into Escrow before the Carrier proceeds with purchasing goods.
3. Confirm receipt of goods in a timely manner upon delivery.
4. Not raise fraudulent or vexatious Disputes.
5. Pay the 5% Platform Fee on each Order.

9.Prohibited Activities

You must not use the Platform to:

• Engage in fraud, deception, or misrepresentation of any kind;
• Purchase or deliver illegal goods or substances;
• Manipulate prices to the detriment of other users;
• Circumvent the Escrow system by arranging off-platform payments;
• Harass, threaten, or abuse other users;
• Create multiple accounts to abuse Platform features;
• Reverse engineer, copy, or tamper with the Platform;
• Use the Platform for any unlawful purpose under the laws of the Lao PDR.

Violation of these prohibitions may result in immediate account suspension, termination, and/or legal action.

10.Intellectual Property

All content, trademarks, logos, software, and materials on the GetKarry Platform are the exclusive property of GetKarry Technology Co., Ltd or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Platform solely for its intended purpose.

You may not reproduce, distribute, modify, or create derivative works from any Platform content without prior written consent from the Company.

11.Limitation of Liability

GetKarry is a marketplace platform that facilitates connections between Requesters and Carriers. The Company is not a party to transactions between users and does not purchase or deliver goods itself.

To the maximum extent permitted by law, the Company is not liable for:

• The quality, safety, legality, or accuracy of goods purchased by Carriers;
• Any loss, damage, or injury arising from the actions or omissions of Carriers or Requesters;
• Delays, failures, or errors in third-party payment systems;
• Loss of profits, data, or goodwill arising from use of the Platform;
• Any indirect, incidental, or consequential damages.

In no event shall the Company's total liability to any user exceed the Platform Fees paid by that user in the three (3) months preceding the claim.

12.Privacy

Your use of the GetKarry Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and processing of your personal data as described in the Privacy Policy.

For questions about your data, contact us at [email protected].

13.Amendments to These Terms

The Company may update these Terms at any time. When we make material changes, we will notify users via the Platform or by email at least 14 days before the changes take effect.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms.

14.Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Lao People's Democratic Republic. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Vientiane Capital, Lao PDR.

15.Termination

The Company reserves the right to suspend or terminate your access to the Platform at any time, with or without notice, if you breach these Terms or engage in conduct that the Company, in its sole discretion, considers harmful to other users or the Platform.

Upon termination, any Escrow funds held will be resolved in accordance with Section 5 and Section 6 of these Terms. Platform Fees already charged are non-refundable.

16.Contact Information

If you have any questions, concerns, or complaints regarding these Terms, please contact us:

By using the GetKarry Platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.